• Our mission is to provide ITIL
    focused services
    aimed to exceed
    clearly defined
    customer outcome
    expectations.
    Click Send For Help
  • Quality Is Our Promise
    Service Is Our Guarantee
    Client Satisfaction Our Goal - In Everything We Do
  • We are ITIL Focused
    Tailored For You
    Backed by PM & Agile methodologies and frameworks

Book A Tech - About Us

Since 2005, we have provided a large range of clients, industries, and projects, with advanced IT support, consultation, project management, and end-to-end IT management and support.

Quality Is Our Promise
Over the years we have successfully delivered a huge amount of large, complex, time and budget conscious projects, exceeding deliverables, and always with a high level of stakeholder engagement; all met with critical success.
We work with passion
We excel at day to day IT servicing and end-user support, ITIL service management and delivery, and all facets of IT asset lifecycle including procurement, support, vendor management, and environmentally conscious disposal.
Our Service Defines Us
To round off our holistic IT services and support, we also offer website, VOIP, email and file storage utilising high up-time SLAs, on-going security monitoring and maintenance, and licensing all wrapped up in one convenient, flat rate, monthly fee.

Defining Our Client's Expectations

Our clients operate in diverse industries, requiring an IT solution that is up to date, responsive, and working in collaborative and constructive environments. They expect a multi-faceted IT support, with a high degree of confidence, that all aspects of their business IT requirements will be efficiently provided, managed, and improved with constant feedback loops.

Just A Peek Of What We Do

">
Our mission is to provide It services aimed to exceed clearly defined customer outcome expectations. Our services span the entire spectrum of IT support, project management, services, ITIL management and asset procurement and more.

Agile ICT Project Management
Certified and trained project managers to help with all scale of projects. From small procurement to large scale migration, scope and business case creation, and completion through Prince2 Agile methodologies.

ITIL Management
Our whole service offering is wrapped around and entwined with ITIL methodloigies; aligning IT services with the needs of your business. This tailoring and layering as your solution provider gives you the best ROI and confidence in systems put in place.

Email & Website Hosting
Secure, fast, and with advanced support email and website hosting. Through dedicated servers, as well as AWS, Google and Microsoft Office 365. Our hosting has 99.9% up time guaruntee SLA, and can be scaled up and down with your business needs.

MSP Support
Complete end to end end user support incluidng managed service provider offerings and SLAs. Matched with our ITIL focus, we offer the service that is best truly tailored to your buiness. We generally operate on a flat fee per month structure or other MOA depending on your needs.

Security & Penetration Testing
Everything from a localised, pointed threat assessment, to a full blown penetration testing including social engineering and exploit attacks. Our scope is tailored to your needs and required outcomes.

VOIP Phone Systems
Intallation, servicing, and on going support including a large range of VOIP solutions and systems. Multiple price points exist to suit your business needs, as well including a full unified communication offering, to ensure your team and clients can all easily collaborate as one.

Are you ready for next level IT support?

Work with us

We have worked with some amazing companies around the world

Book A Tech provides the ability to manage your ICT project and support in a single place and see that integration with how your company ICT strategy is performing holisitically. It is the only place I have ever come across that does it all at this level. 
Siobhán McFeeney
Chief Operations Officer
Book A Tech has impacted the way our business operates, so much so that it now contributes to our strategy going forward as it relates to growth, expansion, and new opportunities for our clients and our employees.
David Rae
CEO
The level of support and consultation within the team is phenomenal. We really enjoy having the audit trails to drill down into and see the detail all the way to the end user level. It’s been an incredible asset for our operational analysts
Angela Hammack
Vice President of Special Projects
We Are Working Hard To

improve our level

Get Started

Meet with our awesome team.

Just come of the awesome crew we have here to assist us in our customer satisfaction goals.
Larry Schmidt
Leading our team for expert customer deliverables and ensuring adherence to our strict SLA baselines

Larry Schmidt

Team Leader

Holly Hill
Working iwth our vendors to ensure the most efficient procurment processes and outcomes for our clients

Holly Hill

Channel and Vendor Manager

Ralph Marino
All things from the chair to the cloud.

Ralph Marino

IT Engineer

Chelsea Deitch
Helping us spread our message and reach the clients who can best prosper from our future partnerships

Chelsea Deitch

Marketing and Sales

16
Years Since Inception
872
Successful Projects
6782
Customers Helped
462784
Tickets Answered

Service Support Exceeding Customer's Expectations

We work it client's to establish clear baseline expectaiotns and needs of their business, and provide additional ITIL managemwent to ensure the needs of the business, are correctly tailored by the IT required. This ads in maximising IT ROI and overall business efficiency gains.
SLA Uptime Guarunteed
99.9%
Tickets Completed Same Day
96.8%
Tickets Outside SLA
1.75%

From Our Activity

Check what we've been up to

From our blog posts

Coming soon - let us entertain you!
PMP Certification Logo
ISACA Logos Certified
Apple Logo Sydney Australia
CISSP Sydney Australia
Microsoft Office 365 Services
Google Services Gmail
Amazon AWS Web Services
Microsoft O365

How Can We Help Today

Get In Touch

Send a message direct to our crew. Let us open a ticket on your behalf and see how we can help you soon.